Question 1

How do smart locks work?

Accepted Answer

Our smart locks connect to your phone via WiFi or Bluetooth. You can control them through the Neumann Technology app, with a PIN code, fingerprint, or facial recognition, depending on the model.

Question 2

Can I install the products myself?

Accepted Answer

Yes! All our products are designed for easy installation. Each product comes with detailed instructions and video guides. Installation typically takes 15-30 minutes.

Question 3

What happens if the lock battery runs out?

Accepted Answer

Our locks have a battery life of 6-12 months. You'll receive notifications when the battery is low. In an emergency, you can use an external 9V battery for temporary power.

Question 4

Do cameras store recordings locally or in the cloud?

Accepted Answer

Our cameras support both options. You can store recordings locally on a microSD card or use our cloud storage service.

Question 5

What is the return policy?

Accepted Answer

We accept returns within 30 days of receiving the product, provided it is in its original condition. Return shipping costs are borne by the customer.

Question 6

Do you offer a warranty on products?

Accepted Answer

Yes, all Neumann Technology products come with a standard 2-year warranty covering manufacturing defects. The warranty does not cover damage caused by improper use.

Question 7

How is shipping handled?

Accepted Answer

We ship to all 27 EU countries. Confirmed orders are dispatched within the next business day. Delivery takes 3-7 business days depending on destination. Free shipping on orders over €100. You will receive a confirmation email with tracking details.

Question 8

How can I place an order?

Accepted Answer

You can order in 3 ways: online (add products to cart and complete checkout), by phone/WhatsApp at 0770 186 841, or by email at office@neumanntechnology.eu. There is no minimum order value.

Question 9

What payment methods are available?

Accepted Answer

We accept: bank transfer (invoice sent by email after placing the order) and online payment via secure payment processors.

Frequently Asked Questions

Frequently Asked Questions